| With an analysis of reporting requirements driving | | | | capability, while analyzing when the customer was |
| Hallis Hudson's business, Visibility designed a system | | | | last contacted and by method. This has allowed for |
| that retrieved information already captured in the | | | | cross-selling, providing better customer service, and |
| firms business systems (Lotus Notes & Movex). | | | | maintaining the brand image of Hallis Hudson as a |
| Particular focus was paid to the data represented in | | | | quality supplier. |
| Sales, Invoicing, and CRM (Customer Relationship | | | | Alastair Soper, Hallis Hudson Operations Director |
| Management) across multiple business entities. | | | | noted, "With this system, we can give our customers |
| Hallis Hudson had considered an upgrade of their | | | | a much improved level of service now that our sales |
| Movex Enterprise Resource Planning (ERP) system | | | | teams have comprehensive information at their finger |
| (running on an IBM AS400) but realized that a | | | | tips, without having to access a number of different |
| Visibility Business Intelligence implementation would be | | | | systems." |
| much more cost-effective (without the need to | | | | Visibility Corporation ( is a leading developer and |
| upgrade their ERP system.) The direct benefits from | | | | supplier of business software solutions designed for |
| a reporting and analysis solution at a fraction of the | | | | the unique needs of project-based, engineer-to-order |
| upgrade cost was a decision supported by their | | | | and to-order manufacturers. Visibility's Enterprise |
| Independent Manufacturing Consultant, Steve Fern, | | | | Application solutions help midsize manufacturers of |
| who had previously seen a Visibility Business | | | | complex products operate their businesses |
| Intelligence implementation at another customer site | | | | effectively. Visibility has an extensive customer base |
| (E H Taylor Ltd.). | | | | throughout North America and Europe and has the |
| Manufacturing Journalist Thomas R. Cutler profiled | | | | strongest representation of ERP among complex |
| Business Intelligence Technology Solutions in the | | | | manufacturers. |
| current issue of Manufacturing & Logistics IT. The full | | | | VISIBILITY.net is an integrated ERP solution and |
| feature can be read at | | | | more. Offering unparalleled functionality and |
| Once the foundations of the system were in place | | | | integrated workflow, this browser-based solution cost |
| (Sales Data Warehouse) Visibility implemented an | | | | effectively delivers the power of .NET-based Web |
| online operational report that incorporated a customer | | | | services for use with either a Microsoft SQL Server |
| search field for the call centre operatives. This report | | | | or OracleÂ(R) database. Conducting business |
| allowed the call centre team to recall customer | | | | any place, any time, any where is a reality, |
| purchasing patterns over the last three years with | | | | deployable with unprecedented flexibility. |
| graphical representations and drill through to detail | | | | |