The Value of Knowledgeable Suppliers to Your Business

It was early on a Friday night, and already the frontleaving the rear coils exposed while hiding the interior
of the house was packed. My kitchen looked like aset. The manufacturer put the thin sheet of metal
beehive, and as usual, my whole staff was workingbetween the coils to act as a heat transference
furiously to keep everybody happy. It's a necessitydevice, as the heat produced between two sets of
both they and I have come to live with as a result ofcoils on a commercial refrigeration unit can be pretty
our setup. You see, our kitchen is entirely too smallintense. The sheet would absorb heat from both sets
for the amount of business we get. Because of myof coils and help to dissipate it, since it had more
location, which I wouldn't give up for the world,surface area.
there's not a lot I can do about it.The bottom line is that we had been cleaning the
Anyway, things were running as smoothly as theyexterior set of coils, but not the interior set. My
ever do, when one of my main refrigeration unitsrestaurant equipment supplier mentioned that this
went down. One of my line cooks came from thewas an unorthodox (yet effective) setup for the
back and informed that we were going to lose a lotback of a cooler, so he wasn't surprised we weren't
of steaks if we didn't act fast.aware of the interior coils. He told how to remove
Since we have no room, we formulated a plan to getthe metal sheet and suggested I clean the interior
the meat into one of the bar coolers until we couldcoils to see if that might be the problem.
figure out what to do. While some of my staff wasMy GM and I took the unit out back and removed
working on that, I made a call to a repair service,the sheet and took a look at the inset coils. They
since I didn't think I would be able to reach mywere in bad shape, having never been cleaned before
equipment supplier on a Friday night. They told me(or at least no as long as I owned them). To make a
the next time they could come by to take a looklong story short, we cleaned them thoroughly and
would be on Monday. In desperation, I called mytried the unit again. Within five minutes, things were
restaurant equipment supplier. Luckily, he was still innice and frosty on the inside again. I called my
the office.equipment supplier back to thank him for his help. Of
I explained what had happened and he thought aboutcourse, he told me to call him first before I use a
it for a minute. After grilling me (no pun intended) forrepair service for out-of-warranty equipment, which I
a while on the preventive maintenance measures Ishould have done in the first place.
had taken with the unit, we got on the subject ofHaving a knowledgeable equipment supplier is of the
coils. It seems this particular unit has a sheet of metalutmost importance of my business. This particular
between two sets of coils on the rear of the unit,Friday night, I was reminded of that in a big way.